Frequently Asked Questions


What Shipping Methods Are Available?

Caltech Suppliers deliver country wide. We use motorbike rider within Thika and Nairobi Central Business District (CBD) and Fargo/G4S Courier to deliver country wide.

How Long Will It Take To Get My Package?

We deliver within 3 hours for order within Thika, Nairobi and within 24hrs countrywide from the time you place your order.


What Payment Methods Are Accepted?

Caltech Suppliers makes shopping online as easy and convenient with our pay cash on delivery method, you can as well choose to pay via M-pesa or bank transfer We allow cash on delivery only within Thika/ Nairobi Central Business District (CBD).

Order & Retunrs

How do I place an Order?

Shopping on our website is easy! Once you have found the product you want to buy, just follow the steps below: Click on to add this product to your cart, Click on 'cart' in the top right corner, Click on the check-out option, Enter your billing information, Choose your preferred payment option, Click on place order to complete your order. Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details.

How Can I Cancel Or Change My Order?

Cancelling your order can be done by contacting the customer service Tel: 0720413669

Do I need an account to place an order?

No, you don’t need to have an account to shop with us. You just select your desired product and your billing details for the order to be processed.

How Do I Track My Order?

You can track the status of you order through your order number that is provided once you place an order.

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